January 10th, 2010 → 3:37 pm @ Jim White // 34 Comments
A lot of potential clients have never worked with a private investigator before. All they know is what they’ve seen on TV or in the movies, and they are often surprised to learn that we don’t work in dark offices, wear trenchcoats and call women “dames.” In fact, we’re just normal business people, with experience as former police officers or investigators and we know how to get answers to questions in a manner that is more efficient and effective than other people.
Hiring a private investigator is simple enough. But knowing what to expect for the fee is just as important as knowing what you want the investigator to find out. Here are the top five things every client should expect from a private investigator:
1. A firm contract
A professional investigator will execute a contract between the two of you. And the contract will spell out exactly what to expect from the private investigator, and an explanation of what the investigators services will cost. Because an investigation is a form of service, rather than a tangible product, it’s often difficult to quantify the exact nature of the services that will be delivered. But a good investigator can give you a rough idea.
2. An estimated time table
One of the toughest things to predict in the PI business is how long an investigation will take. Often, a client may have a better idea than the private investigator. However, a good investigator will be able to ask the right questions in order to make a rough prediction about when to expect results. In most cases, the timetable is almost entirely dependent on the subject of the investigation and a number other variables.
3. Ongoing communication
One of the most important aspects of any investigation is the dialogue between investigator and client. The client almost always possesses critical information that the investigator can use to bring the case to a rapid close. Whether it’s a business fraud investigation, or a cheating partner case, or anything in between, the client can act as a second investigator by reporting observations to the PI. Likewise, feedback from the PI to the client can often trigger a breakthrough.
An experienced investigator will be able to advise the client on how to communicate privately and securely with the PI without compromising the investigation.
4. A complete and thorough investigation report
Professional PI’s will almost always provide the client with a detailed investigation report that the client can use as needed. Reports will often include video, still photos and other evidence gathered in the course of the investigation.
Most reports will include an explanation of who, what, when, where and how. The question of “why” is not always something an investigator can answer.
5. Advice on next steps
Often, clients take the investigator’s information and confront their cheating spouse with photos or other evidence. This is almost always a mistake because the spouse can construct an explanation around the evidence. Investigators with experience know that you never lay all the cards on the table when confronting someone who may be inclined to lie.
Investigators can and should offer guidance to their client on how best to use the information gathered – not legal advice – but advice on what to do next. Often, the advice is limited to “hire a lawyer,” or “call the police.” But the investigator’s experience usually allows him or her to provide insights to the client on how best to proceed.
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If you find yourself in need of answers to some tough questions, and you aren’t sure of how to proceed, drop me a line using my contact form. I’m happy to answer your questions at no charge.
Tags: advice, communication, contract, fees
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